The Death of Technology
In 1985, a group of engineers discovered a flaw in a design. Using engineer’s diligence, this team collected data, performed tests, ran some models, and came to a very scientific conclusion: under certain conditions, the most complex machinery in existence on Earth had a fatal flaw, and something needed to be done. They followed the chain of command, and told the appropriate management team.
That team ignored the report.
On January 28, 1986, the exact conditions specified in that report came to be, and the well-formulated set of conclusions derived by those same engineers six months prior came to pass.
Due to unusually cold conditions on the ground, the o-ring seals on two solid rocket boosters gave way. High-intensity flames erupted from the casing in the wrong place, forcing the booster into the main liquid fuel tank, rupturing the entire assembly. The resulting explosion and erratic expulsion of the two solid rocket boosters left a cloud of smoke whose shape has indelibly etched itself on the minds of all Americans (and especially all engineers). The passenger compartment of the vessel continued on its ascent until, at 65,000 feet elevation, gravity finally beat inertia. The compartment, and the seven brave souls still strapped inside, plummeted horrifically into the Atlantic Ocean. The vehicle known as the Space Shuttle Challenger ceased to exist.
That management team was wrong, dead wrong. I hope they’ve led miserable lives since the day they put facts aside for the sake of a government contract.
The engineering team, however, was right on the money. They did their best to avoid this tragedy, but were ignored. The lead man of that team, Roger Boisjoly, quit Morton-Thiokol and toured the country, speaking to engineering conferences about the value of quality; the failure of arrogance, ambition, and haste; and the ugly reality of corporate malfeasance. Roger died on January 6th, 2012. In my view, Roger and that entire team of engineers were American heroes.
I was working in the college computer lab on that day, trying to turn a Motorola 68000 processor into something other than a hotplate. We had the launch on the small TV, but were barely paying attention. By this time, shuttle launches were so routine the countdowns and announcements were as mundane as elevator music. But there is something special about the droning of repetitive launch instructions: the minute something is amiss, you know it. The tone changes: the monotone becomes the emotional, the drone of hard facts becomes the stuttering of uncertainty. Something was wrong. We turned, and saw the corkscrew plumes of death through that tiny screen.
My heart sank that day. Here I was, studying fervently to become a skilled technician. Technology was always my dream job, from the first time I saw Scotty fret over his dilithium chamber. I took apart my Pong game, my radios, the family TV. I taught people how to work their VCRs and had to constantly clean the gunk out of my stepbrother’s Nintendo. I was programming in assembly and machine language and BASIC, but was really a hardware weenie. Circuit boards, op-amps, laser diodes, these were the shiz-nit. I loved physics, excelled at mathematics, and, plain and simply, loved making things work.
Yet there I was, watching technology die.
It’s not that technology ceased to exist. Au contraire, we were at the very beginning of the greatest technological revolution ever. It would simplify our lives, improve our productivity, extend our life, and connect the world. One cannot even compare the technology of 1986 with today. Touch screens? Optical chips? Dense wavelength digital multiplexing? Microminiature cameras? Still highly theoretical, if that, back then. We’ve made tremendous advancements, that 16-bit processor I would soon turn to slag is now a mere wafer in the I/O chip of that crappy PC your grandma uses to play Scrabble.
But technology is still dead.
I say it’s dead because we don’t care for it. We don’t respect it. We don’t cherish it. We don’t put our heart and soul into it. We throw something together, slap a fancy label on it, shove it in an appliance, and then hope — not for it to work, but to make us a big, hefty profit. And if it doesn’t, oh well, right into the scrap heap. Look, a newer, shinier bauble just got released at E3!!!
The Challenger tragedy was my first experience with poor quality and the disinterest that leads to it. And look around you, what do we have today? Microsoft, the foremost manufacturer of operating systems since the early 80’s, still can’t make an operating system worth a shit. American car companies suffered from decades of quality neglect, only recently turning themselves around (whether this trend continues remains to be seen), and some of the murmurings coming from airplane mechanics make your head spin. Union Carbide failed to properly maintain one of their facilities and kills thousands. BP and its shoddy suppliers dumped millions of gallons of oil into the Gulf of Mexico (the environmental effects of which are still undeterminable); and the Japanese, once paragons of quality, can’t even apply their own earthquake remediation science to their own nuclear reactors! Technology, as bright-and-shiny as it is, fails us on a daily basis, often with disastrous results. Why is that?
It fails us because we don’t care about it. We don’t want to care for it, nurture it, respect it. We want to use it and abuse it and toss it away. Do people want that hand-crafted North Carolina furniture that will live longer than you? No, they flock to IKEA to buy that cheap-ass particle-board shit that’ll degenerate to it’s natural elements within 18 months (and exude toxic gasses the whole way). Cheapcheapcheap, and tosstosstoss. And God forbid if you want to apply quality to your job. If you want to take the time to fine-tune that dilithium chamber for optimal performance, safety, and long life, you’ll be fired for wasting your time and energy that could be better spent polishing Powerpoint presentations that prove just how smart your executives are.
Quality is dead. And therefore technology is dead. And therefore, people are dead and will continue to die. God bless you, Roger Boisjoly, and any other engineer who has risked his career in the name of quality and safety.
[Photo of Roger Boisjoly is copyrighted to the New York Times.]
America In Context 
COMMENTARY: To All Iraq Veterans: “Thank You”
Posted in Uncategorized, tagged commentary, history, Iraq, patriotism, responsibility, war on December 29, 2011| 1 Comment »
Mistakes Were Made — Again
The last U.S. troops have been pulled from Iraq. To all the folks who served in that country, thank you. I’ll never know what you went through, but I’m certain it wasn’t pretty. I hope you’ve at least made it home safely. And to those who’ve lost a spouse, a family member, or a friend in that country, I am truly sorry, and very much appreciate the sacrifice you’ve made. So thank you, all of you.
Instead of saying “thank you”, however, I really should be saying “I’m sorry”. It certainly seems much more appropriate, and much more honest. What I really should do is paraphrase terrorism expert Richard Clarke’s famous opening statement to the 9/11 Commission: your government failed you, those entrusted with protecting you failed you, and the people of these United States – all of us – failed you, too. It was a terrible, terrible mistake to invade Iraq. It was off-purpose, off-policy, off-mission and incredibly stupid, and should never have been done in the first place.
I wonder what you, the Iraq veterans, think when you hear or read comments like this. It probably pisses you off something fierce. You went halfway around the world to some Godforsaken country, fought a ruddy complicated insurgency, avoiding exploding garbage cans and roadside trash all the while, and hopefully made it back home in one piece, all to hear jerks like me say stuff like “it was all a mistake”. But I can’t say anything else about it. It was a mistake, a huge mistake, and a mistake that didn’t need to be made.
Now, I could write paragraph after paragraph about the manipulated intelligence, the fabricated link between Saddam Hussein & al Qaeda, and the lack of WMDs. I could write about the theoretical Neocon conspiracy to commit fraud upon the country and the world for their own political (or perhaps financial or perhaps retributional) gain. I could discuss at great length all the strategic and tactical blunders that occurred: dropping the ball in Afghanistan; letting bin Laden go; not providing adequate body armor; poor Humvee design; aggravating international relations; trusting the advice of an ex-pat Iraqi playboy. But all of these things have been talked about ad infinitum, and by people far more knowledgeable. I will say that all of these things, put together, are enough to convince me that we owe you all a tremendous apology for all we’ve put you through.
From the viewpoint of an amateur historian, here’s the real reason why we owe you an apology: it seems we all forgot what “war” really meant. Which was completely idiotic, we’ve been in enough wars that we should definitely have known better. But in the days leading up to the invasion, I heard almost no one in power talk about war in realistic terms. No one talked about the inevitability of American casualties. No one talked about the inevitable impact on families. No one talked about the certainty some veterans would suffer disabilities, brain damage, or PTSD. No one talked about the inevitability of massive civilian casualties, and the immense amount of guilt good soldiers have when they kill civilians. No one talked about friendly fire, prisoner abuse, and other ugly facets of war that I will not speak of here, but all of these things are (and here’s that word again) inevitable in wartime. We basically forgot history and repeated it, which is sacrilege to a historian (even an amateur like me), and man am I sorry for that.
I do want to be clear on one thing: I have no illusions that we live in some “cuddly, fluffy” world where there is no real evil and war is pointless and we should all plant daisies in our gun barrels. No, not at all. War has been and will continue to be necessary in certain situations. But before you go you have to weigh the reasons for the war (including the accuracy of the intelligence), the benefits of the victory, the risk of a defeat, versus the damage it will cause, and THEN make a decision whether war is necessary. With all the unreliable intel and shady connections (not to mention MUCH bigger fish to fry, namely al Qaeda & the Taliban), there is no way that such an analysis, done sanely, would result in “yes, let’s invade Iraq”. But a sane analysis was not done, so we invaded, and the entire country owes you an apology for that.
So why am I the one apologizing? I didn’t sign any declaration of war. I’m just some schmuck with a homemade soapbox. Well, it’s simple: I am a citizen of this country, which happens to be a democracy. According to the law of the land, I have a say in government equal to every other citizen. I am 1/300-millionth responsible for everything that happens in this country. And every other American citizen is equally responsible, and they also need to be accountable for the nation’s failings.
We all like to sit on our fat asses in our Lazy-Boy recliners and piss-and-moan about the government. But you know what? The sh*t that happens here, like the fatally flawed invasion of Iraq, is our fault. We’ve allowed this to happen to our country, through our sloth and our focus on rash consumerism and our willingness to vote for people “we’d like to have a beer with” rather than paying attention, voting soundly, and fighting for what’s right. We can all whine and cry that “we’re all powerless” but you know what? We are powerless because we allow ourselves to be powerless. All we want is Monday Night Football and Wal-Mart and 3-D movies and Starbucks. We don’t want to be involved, we don’t want to take a stand, we don’t want to take our country back. Even with this recent wave of activism from both ends of the political spectrum, how many people are actually involved in movements like the Tea Party or Occupy Wall Street? 1%? I seriously doubt there are 3 million people actively involved in these or other movements intent (rightly or wrongly) on fixing our country. The real 99% just doesn’t give a damn.
Well, I don’t give a damn if they don’t care. If someone’s a citizen of this country, then they are 1/300-millionth responsible for it anyway. And the least they can do for you, the Iraq war veteran, is walk up to you and, as sincerely as they possibly can, say “I’m sorry”.
UPDATE: another good post on this topic: http://themoderatevoice.com/132701/gratitude-wont-pay-the-bill-for-returning-iraq-afghan-war-veterans/
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